Warranty Information

Money-back

“100% money-back warranty in case you don’t like the product”.

With T&C: 

1. Need to explain in a few sentences why you don’t like it and what you think can be done to improve Heiko Cloth Diapers. 

2. Have a short video call with us to elaborate on your reasons from point 

3. The product has not been washed and used, no damage from using it.

4. Send back the items to our address in Cyberjaya within 14 days from your purchase date.

Return & Refund

HEIKO provides product warranty for 30 days starting from the date that you receive your item. Warranty covers manufacturing defects: PUL delaminating, stitching, seams, elastics as well as product components such as snaps, hook & loop closures and fabric. For manufacturer defects, we will provide free diaper replacement or store credit. 

Our warranty does NOT cover: Leaks, odor issues, repelling, staining, fading, delamination past 6 months of purchase, elastic issues past three months of purchase, fit issues, excessive wear and tear

Order cancellation: HEIKO has the right to cancel any order including products out of stock, pricing discrepancies, shipping fee discrepancies etc.

Out of stock: HEIKO will refund out of stock or we will substitute out of stock items for a like print if available. Please make a comment in the notes at checkout for substitute prints.

Local Pick Up: We currently do not offer local pick-ups and ship all packages.